Detail Wizard CRM - Terms of Service

DETAIL WIZARD CRM – TERMS OF SERVICE Effective Date: December 1, 2025 Company: Detail Wizard CRM LLC Address: 1101 E Central Ave, Van Wert, OH 45891 Email: support@detailwizard.ai These Terms of Service ("Terms") govern your access to and use of the Detail Wizard CRM platform, including the website, mobile or web applications, booking software, employee time tracking tools, calendars, invoicing system, inventory/expense system, SMS integrations, and all related features (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. --- 1. Eligibility & Account Registration 1.1 Eligibility. You must be at least 18 years old and able to enter a binding contract. 1.2 Accuracy of Information. You agree to provide accurate and up-to-date registration information. 1.3 Account Security. You are responsible for safeguarding your login credentials and all activity under your account. 1.4 Business Accounts. If you create sub-accounts for employees, contractors, or staff, you are fully responsible for their actions. --- 2. Subscriptions, Payments & Free Trial 2.1 Subscription Model. Detail Wizard CRM is provided on a subscription basis, billed per business. 2.2 Billing Cycles. You may choose monthly or annual billing through Stripe. 2.3 Free Trial. A 30-day limited free trial is available for first-time users. Trial access may include reduced or limited features at our discretion. 2.4 Auto-Renewal. All subscriptions automatically renew unless you cancel before the renewal date. 2.5 No Refunds. All payments made to Detail Wizard CRM LLC are non-refundable, including situations where you choose to stop using the service mid-term. 2.6 Taxes. You are responsible for all applicable taxes or government fees. 2.7 Changes to Pricing. Detail Wizard CRM LLC may adjust pricing with reasonable notice before your next billing period. --- 3. Permitted Use & Restrictions 3.1 License to Use. We grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business operations. 3.2 Ownership. All software, code, tools, interfaces, and content within Detail Wizard remain the sole property of Detail Wizard CRM LLC. 3.3 You May Not: • Copy, modify, or reverse engineer the software; • Sell, sublicense, or resell access to the Service; • Use the Service for unlawful purposes or to violate privacy/communication laws; • Attempt to access other users' data or accounts; • Interfere with the performance or security of the Service. --- 4. Core Features & Intellectual Property Protection All Detail Wizard features—including but not limited to: • Online booking calendar • Smart scheduling & service order optimization • Multi-day & concurrent appointment handling • Employee time tracking & labor logs • Profit per vehicle calculations • Inventory management & expense tracking • Calendar sync • Stripe invoice generator • SMS and email reminders • Customer & vehicle CRM • Reporting dashboards • Custom job checklists • Mobile and desktop app interfaces —are protected intellectual property of Detail Wizard CRM LLC. Users may not copy, replicate, or attempt to rebuild the system for commercial use without express written permission. Feedback or suggestions you provide may be used by us without compensation or obligation. --- 5. User Data & Privacy Responsibilities 5.1 Your Data. You retain ownership of all customer data, vehicle information, job records, employee logs, and other content you upload ("User Data"). 5.2 License to Host Data. You grant Detail Wizard CRM LLC a license to process, store, and transmit User Data as necessary to operate and improve the Service. 5.3 Customer Consent. You are solely responsible for obtaining the necessary permissions from your customers for: • Storing their personal information, • Sending SMS reminders or marketing, • Email communications, • Any data processing required by your business. 5.4 Compliance. You must comply with applicable privacy, spam, and communications laws (including TCPA, carrier rules, and CAN-SPAM). 5.5 Data Security. We implement commercially reasonable security measures, but no platform can guarantee absolute security. --- 6. SMS, Email & Communication Tools 6.1 Messaging Providers. The Service integrates with third-party providers (e.g., Twilio and email services) to send appointment confirmations, reminders, marketing messages, and notifications. 6.2 Your Responsibility. You agree that: • You must secure proper opt-in for SMS and email messages, • You honor opt-out requests (e.g., Reply STOP), • You comply with all carrier regulations and legal requirements. 6.3 Delivery Not Guaranteed. Message delivery depends on carriers, networks, and third-party systems. Detail Wizard CRM LLC is not liable for: • Delays, • Failed sends, • Carrier filtering, • Duplicate deliveries, • Incorrect phone numbers entered by users. 6.4 Fees. SMS usage may incur carrier or Twilio fees charged through your subscription or billed separately. --- 7. Third-Party Services 7.1 Stripe for Payments. Stripe handles all payment processing for in-app invoices, subscription fees, and customer transactions. Stripe's terms apply to all payment activity. 7.2 No Liability. We are not responsible for downtime, errors, or decisions made by any third-party services. --- 8. Service Availability & Updates 8.1 No Guaranteed Uptime. Although we strive for stability, updates, outages, or maintenance may interrupt access. 8.2 Feature Updates. We may update, improve, modify, or remove features at any time. 8.3 Beta Features. Any beta or preview features are provided "as-is" and may change or be discontinued without notice. --- 9. Termination 9.1 You May Cancel Anytime. Cancel your subscription through account settings before your next billing date to avoid renewal. 9.2 We May Suspend or Terminate Your Access If: • You violate these Terms, • You misuse the Service, • Payments fail, • Your use creates legal or security risks. 9.3 Data After Termination. We may retain User Data for a limited period after termination but are not required to. You are responsible for exporting your data before canceling. --- 10. Data Backup Responsibility 10.1 User Responsibility. You are solely responsible for regularly backing up and exporting your data. We strongly recommend exporting your data at least weekly using the Data Export feature in Business Settings. 10.2 No Guarantee of Data Preservation. While we implement reasonable measures to protect and maintain your data, Detail Wizard CRM LLC does not guarantee that your data will be preserved indefinitely or that it can be recovered in the event of data loss. 10.3 Not Responsible for Lost Data. Detail Wizard CRM LLC is not responsible for any data loss, corruption, or deletion that may occur due to: • System failures or outages, • User error or accidental deletion, • Account termination or suspension, • Security incidents, • Third-party service failures, • Any other cause beyond our reasonable control. 10.4 Data Export. You may export your data at any time through the Data Export feature. Upon account termination, you will have a limited window to export your data before it may be permanently deleted. --- 11. Disclaimers Detail Wizard CRM LLC provides the Service "as-is" and "as-available." We make no warranties regarding: • Increased revenue • Business growth • Error-free operation • Data recovery • System uptime • Compatibility with every device or browser You use the Service at your own risk. --- 12. Limitation of Liability To the fullest extent permitted by law: 12.1 Indirect Damages Excluded. We are not liable for indirect, incidental, consequential, punitive, or special damages, including lost profits or lost data. 12.2 Liability Cap. Our total liability will not exceed the amount you paid us in the twelve (12) months before the claim arose. 12.3 Jurisdiction Exceptions. Some states do not allow certain limitations; in that case, our liability is limited to the maximum allowed by Ohio law. --- 13. Indemnification You agree to indemnify and hold harmless Detail Wizard CRM LLC from any claims, damages, costs, or losses arising out of: • Your use of the Service, • SMS/email communications sent through the platform, • Your handling of customer data, • Any breach of these Terms, • Violations of law or third-party rights. --- 14. Governing Law These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. Any disputes must be brought in the state or federal courts located in Ohio, and you consent to those courts' jurisdiction. --- 15. Changes to Terms We may update these Terms occasionally. Updated Terms will be posted in the app or emailed to you. Continued use of the Service means you accept the updated Terms. --- 16. Contact Information Detail Wizard CRM LLC 1101 E Central Ave Van Wert, OH 45891 Email: support@detailwizard.ai