Detail Wizard CRM - Privacy Policy

DETAIL WIZARD CRM – PRIVACY POLICY Effective Date: December 1, 2025 Company: Detail Wizard CRM LLC Address: 1101 E Central Ave, Van Wert, OH 45891 Email: support@detailwizard.ai This Privacy Policy explains how Detail Wizard CRM LLC ("we," "us," or "our") collects, uses, stores, and protects information when you use the Detail Wizard CRM platform ("Service"). By using the Service, you agree to this Privacy Policy. --- 1. Information We Collect 1.1 Information You Provide • Business name and contact information • Account login credentials • Employee profiles and time logs • Customer names, phone numbers, emails, vehicle details • Job records, invoices, notes, photos, and attachments • Payment-related identifiers (processed by Stripe) 1.2 Automatically Collected Information • IP address • Device and browser type • Usage data (pages visited, actions taken) • Log files and error reports 1.3 Payment Information We do not store credit card numbers. Payments are securely processed through Stripe, which has its own privacy practices. --- 2. How We Use Information We use collected information to: • Provide and maintain the Service • Operate booking calendars and scheduling • Send appointment confirmations, reminders, and notifications • Process subscriptions and invoices • Improve features and performance • Provide customer support • Detect fraud, abuse, or security threats • Comply with legal obligations --- 3. SMS & Email Communications Detail Wizard CRM allows users to send SMS and email messages to their customers. • You are solely responsible for obtaining proper opt-in consent • You must comply with TCPA, CAN-SPAM, and carrier rules • Customers must be able to opt out (e.g., Reply STOP) • We are not responsible for message content or compliance violations We do not independently contact your customers unless required for service delivery. --- 4. Data Sharing We do not sell personal data. We may share data only with: • Service providers (e.g., Stripe, Twilio, hosting providers) • Legal authorities if required by law • Successors in a merger, acquisition, or asset sale All providers are required to protect data appropriately. --- 5. Data Security We use commercially reasonable safeguards including: • Encrypted connections (HTTPS) • Role-based access controls • Secure cloud infrastructure However, no system is 100% secure. You acknowledge and accept this risk. --- 6. Data Retention We retain data: • While your account is active • For a reasonable period after cancellation • As required by law You are responsible for exporting your data before account termination. --- 7. Your Rights Depending on your location, you may have rights to: • Access your data • Correct inaccurate data • Request deletion (subject to legal requirements) Requests can be sent to support@detailwizard.ai. --- 8. Children's Privacy Detail Wizard CRM is not intended for users under 18. We do not knowingly collect data from minors. --- 9. Changes to This Policy We may update this Privacy Policy. Continued use of the Service constitutes acceptance of the updated policy. --- 10. Contact Detail Wizard CRM LLC 1101 E Central Ave Van Wert, OH 45891 support@detailwizard.ai